Quality and customer service have been our priorities for 51 years. We decided now is a good time to get a certificate reflecting the care we have always put into our products and find new ways to improve our quality along the way. It will take time to convert our current system to meet the ISO 9001:2015 standard, but we expect to have our certification by this time next year.
What is ISO 9001:2015?
ISO 9001:2015 is an international standard for Quality Management Systems (QMS). Quality Management deals with a company’s processes for ensuring that the products and services they provide consistently meet customer needs and provide a high level of customer satisfaction. It provides a framework for companies to follow the Plan, Do, Check, Act cycle to monitor the effectiveness of processes. This newest version of the ISO 9001 standard, released in 2015, is different from previous versions in that it places a strong emphasis on risk-based decision making.
Why does it matter?
Without a quality product or service, a business will not last very long. A QMS is a useful tool for determining areas where processes can be improved, and then acting to make improvements.
A QMS is useless if it is not effective in increasing the quality of a company’s products or services. One way to make sure a QMS is effective is to align it with the requirements laid out in the ISO 9001:2015 standard. This includes requirements for continual improvement. In other words, a company cannot remain certified if it does not continually improve its processes.
What does it mean for me as a customer?
Doing business with a company that meets the requirements of the ISO standard gives you peace of mind that quality and customer satisfaction are at the forefront of every decision made. As we make changes to our current system, we expect to find areas for improvement that will positively impact customer satisfaction. We want your feedback and suggestions. Both are crucial in helping us improve our processes.
We strive to make reels, shipping platforms, and paper cores of the highest quality while maintaining a competitive price. We intend to use this transformation of our QMS to enhance the efficiency of our processes and quality of our products.